Privacy Policy


Welcome to the TownFish privacy policy which is designed to show you exactly what data we collect from you and how we use and handle it. We believe you should have control over your data on TownFish and we want to help you make the best decisions about the information you share with us.

Unless indicated otherwise, this privacy policy (“Policy”) applies to all our website, domains, apps, products, services, and features (the “Services”).

You should also carefully read our Terms of Service which contain the full legal do’s and don’ts and terms about your membership and use of the TownFish services.

We use “TownFish” here to refer to the TownFish website and our iOS and Android apps (also referred to as our Services) that provide you with access to that platform. We also use “TownFish”, “we”, “us” and “our” to refer to the companies operating our Services.

TownFish is owned and operated in the United Kingdom by TownFish Limited and is registered in England at 44 Park Avenue, Barking, Essex, IG11 8QU.

If you have any questions about our policy, how we collect or process your data, or anything else related to our privacy practices, please contact us at any time.


TownFish is a public social network for London locations. Content posted to any of the newsfeeds is immediately viewable and searchable by anyone around the world and via online search engines. There are some non-public ways to communicate on TownFish with other members including via Direct Messages.

When you register for membership on TownFish you must provide us with an email address, your date of birth, and your postal town in order to create an account. If you are registering as a business, agency or organisation you must also tell us your business type. You can choose to share additional information with us like your phone number, street address, and on your public profile you can choose to add information about your gender, work location, personal interests, occupation, current employer, country of origin, and university studied. This data is not mandatory or a condition for using TownFish or any of the services, you can choose to add or delete this data at any time. We use the information you provide for things like keeping your account secure and recommending you to relevant members, events, local deals, and other types of ads.


You don’t have to create an account on TownFish to view public content posted in the location newsfeeds or to view public profile pages. If you chose to create an account, you must provide us with some personal data so that we can provide our services to you. This includes an email address, a display name (real name or pseudonym), a username, your date of birth (if you are representing yourself as a person), your business type (if you are representing yourself as a business) and the postal town of where you are situated. We use your postal town to link you directly with newsfeeds on TownFish relevant to the same postal location and also any surrounding locations you might choose to connect with. You may also be assigned a different set of privileges to other members who are not associated with those locations.

Unless you choose to add it to your profile description, your email address will not be shown anywhere on TownFish publically. It can be seen by TownFish administrators in our Content Management System, in our databases and in third-party software services we use for the purpose of providing you with the Services.


If you use Facebook to sign up for an account, or log in to TownFish (or later connect your Facebook  account to your TownFish account) you authorise Facebook to share your personal information with us, including your name and email address.

If you use Twitter to sign up for an account, or log in to TownFish (or later connect your Facebook  account to your TownFish account) you authorise Twitter to share your personal information with us, including your display name, and username.


In additional to asking you for your business or residential postal location when you register on TownFish, we also ask for permission to use the location services on your mobile device. We may collect and store data about your location such as your current precision position, or in geo locations in which your mobile device enters or exits. We do this so we can operate and personalise our services with more relevant recommendations to do with your current location such as local deals, events, featured items, and updates.


There is no real difference except that as you move about, we monitor your location to make sure that we are giving you the best service.

With most mobile devices you can turn the location settings off – if you don’t want us to track you.

We also send updates in the form of push notifications to your phone when various changes and updates occur that are associated with your account, profile page, and the content you have published on TownFish.


We also collect the following information from your browser, computer, or mobile device. This provides us with technical information when you use TownFish:

  • Device data which tells us about the device you’re using, what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.
  • Log data which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app version you used (and its settings), the URLs you come from and go to, your IP address and protocol, and how you used TownFish (for example, which links you clicked on).
  • Cookie data which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognize you, remember your preferences, and learn more about you. To learn more about the use of cookie data on TownFish see our Cookie Policy below in these Terms.


Most activity on TownFish is public, including your profile information, and the content you post in the newsfeeds. This includes certain information about your posts like the date and time of the post. Other information that is shown publicly are your list of TownFish member you choose to add to your favourites list and a list of members that have added you to theirs (Fans), the posts you have Liked (hearted), the events you have RSVP’d to (calendar marked), and also any comments, replies, and comments you have Appreciated or been given Appreciations by other TownFish members.


You may be asked to provide us with payment information, including your credit or debit card number, card expiration date, CVV code, and billing address, in order to purchase goods and services provided via TownFish, in particular when making purchases using our mobile coupons and vouchers. We use this payment information to process transactions you have approved and also to detect fraud.


On TownFish you decide and control:

  • What information is added and displayed on your personal profile
  • Who can send you a Direct Message
  • What content you want to view, from which users, and in which locations
  • When to publish or delete your content


We use the information you give us to tell you about other members, places, services, and products that we think you will find interesting. The more information you give us the more specific we can be. We do not pass your information onto any third parties, it is kept secure in our database servers which we use for the purpose of providing our services to you.

If you do not want a particular piece of information to be known about you it can be removed from your profile page or account settings. We all have reasons for keeping things secret and we respect that right.


In order to operate our services, we keep track of how you interact with links across our services. This includes links in emails we send you and links in your post that might appear on other websites or mobile applications. If you click on an external link or ad on our services, that advertiser or website operator might figure out that you came from TownFish, along with other information associated with the ad you clicked such as characteristics of the audience it was intended to reach. They may also collect other personal data from you, such as cookie identifiers or your IP address.


Cookies are tools which allow us to identify you every time you visit our site. They also allow us to track you as you look at our site.

There are two types of cookies we use:

  • Persistent Cookies – these are sent to your computer and stay with it until either you delete it or it’s time limit expires
  • Session Cookies – these last only as long as you are on our site.

We use cookies to help make your experience browsing our site easier. A cookie contains no information about you but it may be linked with your personal information. We also use cookies to help us analyse our site; to help us administer the site; to prevent fraud and improve security on the site and to help target information and offers which we think may be of use to you.

Sometimes when you click a link on our site the people operating that link may use cookies as well. In that event you should examine their cookies.


You can avoid cookies in one of two ways:

  1. If you leave our site you can then visit the “Tools” section of your browser to delete not just our cookies but any others.
  2. In the “Tools” section of your browser, you will be given the option to “block cookies”

Please note that unless you enable cookies you WILL NOT be able to use this site nor get the best experience from other sites.

If you need any more information about cookies or our Privacy Policy, please contact us through the “Contacts” section or email


If you get in touch with us we’ll always answer you. If you sign up for newsletters and similar services, again we’ll contact you.

The main part of our service is to give you information on local services, events, offers and deals which are relevant to the information you’ve given us. If you don’t want to hear from us anymore you can simply deactivate your account.


Membership is not available to anyone under 16 and if you try to join and we find out, we will stop your membership immediately. We ask that you are honest with us so that we can help you.

If you do try and join and we cancel your membership, we may well keep a note of your IP and email addresses to stop you registering again until you are able.

Updated on November 7, 2018

Was this article helpful?

Related Articles